Under the implementation of TAF’s Urban Governance Project (UGP), Independent Research Institute of Mongolia (IRIM) conducted the gender assessment of public services accessibility among vulnerable groups in Ulaanbaatar city.  

TAF in collaboration with the Municipality of Ulaanbaatar is implementing the UGP, funded by the Swiss Agency for Development and Cooperation. The project supports the municipality’s administrative decentralization of pro-poor services, piloting the delivery of selected public administration services at the khoroo level and the municipality is planning to relocate services to khoroos over the next few years. In so doing, the municipality adopted the SDG’s principle of ‘Leave no one behind’ and is aiming to promote human-rights based approach to reach those who face barriers and unable to receive public administrative services, therefore this survey was conducted based on the necessary to understand and identify the barriers and challenges faced by under-represented groups and to identify factors that affect these barriers. 

Project team aimed to reach the following main objectives: (i) identify barriers and current levels of accessibility of the vulnerable groups in Ulaanbaatar’s ger areas in accessing the identified public administrative services; (ii) carry out an in-depth analysis of the factors affecting the accessibility; (iii) assess the gender-responsiveness of those services; and (iv) provide recommendations to the MUB for reflecting gender-responsive and equity-focused principles in its future design of public administrative services.  

The assessment used an analytical framework that comprises following six assessment criteria developed based on the result of desk review: 

• Availability;  

• Social accessibility (knowledge); 

• Social accessibility (attitudes);   

• Physical accessibility;  

• Accountability; and  

• Gender-Responsive Budgeting (GRB).   

Details of the tasks done within the project include: 

• Design and development of 4 survey tools in English and Mongolia  

• Prepared training manual and conducted training of enumerators  

• Organized a data collection in the field  

• Conducted data entry and three  phased data quality checking  

• Conducted analysis on quantitative and qualitative data gathered from the field  

• Developed final report, revised according to the client’s comment  

Report: Улаанбаатар хот (ulaanbaatar.mn)