Description of the project: 

The main purpose of the survey was to identify and analyze citizen’s perspectives and satisfaction on quality, accessibility and non-bureaucratic process of public policies and services. The findings and recommendations were used to evaluate current policies and develop further policy documents and to improve performance of the government organizations. 

The survey was conducted in 291 soums and 545 baghs from 21 provinces and Ulaanbaatar, about third of the respondents were from rural area. A total of 13,860 citizens were surveyed, 1,680 from Ulaanbaatar and 580 from each province. 

Description of actual services provided by your staff within the assignment: 

• The client has developed and provided recommendations on improving the tools; and finalized it.     

• The client has developed and provided recommendations on improving the tools; and finalized it.     

• Survey tools were pre-tested in the targeted two areas.  

• Nationwide survey plan was developed and high quality survey was done within the contracted period.  

• Quality of the data was monitored both internally and by client. Revisions were made immediately.  

• Data entry, clearance, development of unified high quality database was performed in a short term.  

• Hard copies of the data were archived and delivered according to the client’s archiving standard. 

• Research findings, contact address, records of the visits were delivered to the client.  

• Inception report, progress report and technical reports on data collection and data entry were provided to the client. 

• Develop report and present main outcomes