Remote data collection can be conducted from any location at any time, offering cost and time savings compared to fieldwork.
Since 2021, the IRIM has launched a Call Center and remote data collection center utilizing the Bitrix 24 platform. To date, the call center has efficiently conducted over 17,000 surveys across 24 projects commissioned by international development organizations, governmental and non-governmental entities, and universities. Additionally, it maintains a database of over 1 million non-duplicated numbers.
Platform: BITRIX 24 stands out from other online data collection platforms due to its integration with cloud-based customer service management (CRM) and process and human resource management automation (business automation) platforms. It enables simultaneous data collection for up to 10 projects, while also automatically saving call history, audio records, and access statuses for each project.
Remote data collection can be conducted from any location at any time, offering cost and time savings compared to fieldwork.
Operators' daily performance can be monitored, facilitating swift quality control of data collection. The integrated dashboard provides real-time insights into survey access rates, data quality, sample representativeness, and more.
The platform allows for easy creation, circulation, management, and archiving of databases.
Call history, outgoing messages, and audio recordings can be downloaded in various file formats.
Users can engage in text chats, video calls, group chats, create rooms, and initiate calls with all registered participants.
Additional features include automatic answering machines, waiting areas, and call forwarding.